The Conditions of Use regulate the contracts between the vendor (Vu & Roth GbR) and the customers of the online store. The most current Conditions of Use at the moment of conclusion are applied.
2. Contract realisation
The customer commits a binding order by clicking on the ordering button. You will get a confirmation e-mail directly after that order. That confirmation e-mail establishes the contract.
3. Shipping and payment
Ordered products will be shipped in packaging. Shipping costs can be found here.
Shipping costs do only apply if goods have to be delivered.
4. Service delivery
Your order will be carried out without delay. The goods will be transferred to the postal service as soon as possible. We are not liable for delivery problems caused by the postal service. If an article gets out of stock we will send a notice to the customer and will attempt to resupply as soon as possible. The customer may revoke the contract if we are not able to deliver. The vendor is obliged to give notice as soon as possible and to transfer the payment back.
5. Information duty
The customer is obliged to give truthful information. If the confirmation e-mail is not received up to two days after ordering you should give notice to: firstname.lastname@example.org. The customer has to take care of the reachability of his e-mail account.
Right of revocation
You may revoke the contract after up to 14 days in text format (e.g. letter, e-mail) or by sending the goods back. You do not have to provide a reason. The period starts with the receipt. Revocations have to be send to:
Vu & Roth GbR
In case of effective cancellation both parties have to exchange back their efforts. If you send back damaged or incomplete goods you have to pay for the value losses. Shipping costs have to be paid by the customer if the received article meets the ordered requirements and its value does not exceed 40 EUR. The customer is charged for the shipping too, if the goods are more expensive than 40 EUR and if the payment was not yet transferred. In all other cases shipping has to be paid by the vendor. Refunds have to be completed within 30 days. Customer’s period begins with the sending of the cancellation. Vendor’s period begins with the receipt.
End of cancellation policy
Small differences to the depictions and descriptions are possible. Errors excepted.
The vendor guarantees for all products to function properly and to meet all given specifications at the time of forwarding.
Warranty period starts with the invoice date and lasts for 24 months. Normal wearout by usage not incorporated. Warranty expires with alteration by the customer. The vendor has the right to improve without additional cost, e.g. by sending new parts. The customer may revoke or agree to a decreased price if the vendor is not able to complete improvement.
Delivered goods remain the vendor’s property until the payment is completed.
9. Privacy notice
Personal information will be treated carefully and sensibly and will not be given to third parties.
Order information will be send to you by e-mail and won’t be accessible on the website due to security reasons.
All rights on images and texts on this website reserved. Distribution and usage without permission prohibited.
11. Place of jurisdiction
Place of jurisdiction is Ludwigsburg. Only the laws of the Federal Republic of Germany do apply.
If a provision of this agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, that shall not affect the validity or enforceability in that jurisdiction of any other provision of this agreement or the validity or enforceability in other jurisdictions of that or any other provision of this agreement.
As of: 2010/12/02
The european commission provides a platform for online dispute resolution (OS) which is accessible at https://ec.europa.eu/consumers/odr. We are not obliged nor willing to participate in dispute settlement proceedings before a consumer arbitration board.